We totally understand if you have questions. In fact, a lot of our valued customers have the same questions. So, we compiled the answers to Frequently Asked Questions for the Punky Pup Punk Rock Pet Boutique so you can get your answer FAST.
If your question is still unanswered or you need additional information, feel free to contact us. What's up with the sizing charts? TOP
All of our dog clothes are made by many different companies. And they all have different size charts, which are listed under each and every garment. We put them there for your convenience, so please measure your pet accordingly. Your dog might take a small in one garment, but a large in another. So please double check the sizes chosen before checkout. Of course if you have any sizing questions, please email us at info@thepunkypup.com. We will be happy to guide you in finding the perfect fit for your pooch. Can I get something custom made? TOP
Well, that depends. Some of our vendors will do custom work for you. It all depends on what you want. Email us to discuss it: info@thepunkypup.com Do you ship over seas? TOP
Yes we do!! Upon checkout you will have a choice of options of how you would like your items shipped. If you have any questions, we will be happy to help. Shoot us an email at info@thepunkypup.com When will you ship my items? TOP
We try to get orders out the same day they are placed or the next day. Orders placed on a Friday, Saturday or Sunday will go out the following Monday. We think that's pretty fair. If you need something quicker, just email us at info@thepunkypup.com and we will work something out. Where are you located? TOP
In a tiny apartment located in the Village of NYC. Do you have a store front? TOP
Not yet. But we will soon!! Our first store will be located in the East Village, NYC. And we plan on taking over the world one big city at a time. Do you sell wholesale? TOP
NO, NO and NO! We are a retail only store. We do not sell our items to other stores. If you are a retail boutique looking to sell what we have, we recommend that you use your brain to do the same tedious, time consuming, expensive research we have done over the years. We are not going to give you our contacts. So please stop emailing us... we are sick of it already. Do your own work for crying out loud!! We refuse to answer anymore emails regarding this question. Do you make everything you sell in your store? TOP
Hell No! We would be in a mental institution by now if we did. Thanks for asking though. Can I return an item? TOP
Yes, you can. Please review the Return Policy on our Store Policies page.
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